Multi Sport

Please click on the policy name or scroll down to view the following policies. If you have any further questions, please do not hesitate to contact us:

Privacy Policy
Multi-Sport is committed to providing you with the highest levels of membership service. This includes protecting your privacy, which is important to us.

We pledge not to pass on your information to any third party without your consent.

Visitors may supply personally identifiable information (such as name, address or telephone numbers) for various purposes on this site. When you supply information about yourself for a specific purpose, we use the information for that purpose (such as to provide the service or information you have requested) and no other without your permission.

On application forms we require medical information and emergency contact numbers.

Personally identifiable information about yourself is stored on our Web server and is not publicly accessible. Furthermore, personally identifiable information is only accessed by Multi-Sport employees on a "need to know" basis.

You may choose to have your information reviewed, changed, or deleted at any time. If you have registered to receive e-mail communications from us and later change your mind, you may contact us to have your name removed from our distribution list. To request this please contact us.

Payment Policy
Applications will not be accepted and places will not be held unless an application form has been properly completed, signed and sent to us along with your cheque.

Kindly make cheques payable to Multi-Sport Ltd.

Club members will have their club account debited. A completed and signed application form must, however, still be faxed or posted to Multi-Sport Ltd.

When an application form is signed it becomes a contract for professional services and failure to attend lessons in no way absolves the applicant from his or her financial obligations. Once a course has started no refunds will be considered.

If your application has not been approved you will be notified and your cheque will be returned immediately.

Cancellation Policy
Courses run on a monthly basis at Clubs require 15 days to 1-month notice of cancellation depending on the Club. Please the see notes and conditions pertaining to each Club.
Clients participating in term-length courses will be given priority placement on the following term's course. Please confirm or cancel this placement so that we can plan our lessons accordingly.

Refund Policy
In the event of non-attendance of lessons due to illness or any other reason, no refund or credit letter shall be issued. Unfortunately make up lessons cannot be arranged in these cases.

Should a lesson fall on a general holiday or be cancelled due to inclement weather, Club clients must be given at least 3 lessons in any given month for courses run on a weekly basis and at least six lessons for courses run on a twice-weekly basis. Refunds, make up lessons or letters of credit will be given for every lesson cancelled over and above these agreed numbers.

For courses run on a termly basis lessons are automatically cancelled during Red/Black rain warnings, the hosting of typhoon no. 8 signal, or when course venues are closed due to adverse weather conditions. A credit letter shall be issued for these cancelled lessons or for those we are forced to cancel due to unforeseeable circumstances.

Application Policy
Spaces on courses are strictly limited. Please apply early to avoid disappointment.

A first-come first-serve policy will apply; priority, however, will be given to club or school members, Multi-Sport members and to those who have previously attended Multi-Sport courses.

All application forms fully completed must be posted or delivered along with a cheque made payable to Multi-Sport Ltd. Please write the student's name and programme for which he is registering on the back of each cheque.

Please write on your application form if there are any medical conditions we ought to be aware of.

Places will not be held until payment has been received.

If the application form is not successful (i.e. the course is full or has been cancelled) you will be notified as soon as possible. Unsuccessful applicants will have their cheques returned.

No confirmation will be given to successful applicants. If you do not hear from us and you have applied in good time, simply turn up for the lesson.

If you have applied less than five working days before the programme start date please phone us to confirm your booking.

Should you be unsure of the level of the course, please feel free to call us on 2540 1257 or 2699 048. It is very important to place students in a course that is pitched at their level. If there is an age category children will NOT be allowed to participate in a course catering for a higher age bracket.

If a student is considered unsuitably placed, Multi-Sport reserves the right to transfer the student depending on availability of a suitable course or to offer a refund of the course fees.

Multi-Sport reserves the right to expel students who have a negative influence on the successful running of a course.